Refund, Return & Replacement Policy

All purchases made with Paadma are final. We do not offer returns or refunds under normal circumstances.

 

Damaged or Incorrect Products

If you receive a damaged or incorrect product, Paadma will provide a replacement, subject to verification and approval.

We do not offer refunds for damaged or incorrect products. Approved claims will be resolved through replacement only.

 

Unboxing Video Requirement

An unboxing video is mandatory for any claim involving a damaged or incorrect product. Without a valid unboxing video, we will not be able to process the replacement request.

The unboxing video must:

  • Clearly show the sealed parcel from all sides (360° view) before opening.

  • Capture the entire unboxing process in one continuous recording.

  • Have no cuts, edits, pauses, or interruptions.

Reporting Timeframe

Any concern regarding a damaged or incorrect product must be reported to us within 24 hours of receiving the order. Requests submitted after this timeframe will not be considered.

 

Replacement Process

If your replacement request is approved:

  • The product must be unused and in its original condition.

  • All original packaging, tags, and accessories must be intact.

  • The product may need to be shipped back to our warehouse at the customer’s own cost, as instructed by our team.

  • Once the product is received and verified, the replacement will be processed within 3 working days, subject to product availability.

Non-Eligible Cases

We do not offer returns, refunds, or replacements for:

  • Change of mind.

  • Dissatisfaction with size, fit, or colour.

  • Incorrect size or variant selected by the customer.

  • Minor variations in colour or appearance due to screen settings or product characteristics.

  • Damage caused by wear and tear.

  • Damage caused by improper care, misuse, or accidental handling after delivery.

  • Products that have been used, altered, or damaged after delivery.

  • Claims reported after the 24-hour reporting period.

Paadma reserves the right to reject a replacement request if the claim does not meet the conditions mentioned in this policy.

For any assistance or clarification regarding your order, please contact our customer support team. We are always happy to help.