Order Processing
Orders are processed after successful payment confirmation.
We generally aim to dispatch orders within 2–5 business days, unless a different processing time is mentioned on the product page or communicated to you.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, launches, promotional periods or other high-volume periods, processing may take longer than usual.
Shipping
Once your order has been dispatched, it will be handed over to our shipping or logistics partner for delivery.
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may use different courier and logistics partners depending on the delivery location, service availability and other operational factors.
Delivery Time
Estimated delivery times may vary depending on the delivery location and courier service.
As a general guideline, deliveries within India may take approximately 3–10 business days after dispatch.
Remote locations or areas with limited courier connectivity may require additional time.
Delivery estimates are not guaranteed and may be affected by circumstances beyond our reasonable control.
Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or other available communication methods.
You can use the tracking information to monitor the status of your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information, including:
- Full name
- Complete delivery address
- City and state
- PIN code
- Valid phone number
PAADMA will not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible after placing your order.
We cannot guarantee that changes can be made after an order has been processed or dispatched.
Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery procedures.
Customers should ensure that someone is available to receive the package at the provided delivery address.
If a shipment is returned to us because of repeated failed delivery attempts, incorrect address details or refusal to accept the package, additional shipping charges or other conditions may apply before the order can be reshipped.
Delayed Deliveries
Although we work with our logistics partners to provide timely delivery, delays may occur due to:
- Weather conditions
- Public holidays
- Transportation disruptions
- Incorrect address information
- Remote delivery locations
- Operational issues with courier partners
- Government restrictions
- Unforeseen circumstances
PAADMA will assist customers in tracking and resolving delivery issues with the relevant courier partner.
Damaged Packages
If your package appears visibly damaged or tampered with at the time of delivery, please document the condition of the package with photographs or video before opening it and contact us as soon as possible.
For damaged, missing or incorrect products, please refer to our Returns & Exchange Policy.
Delivery Locations
PAADMA currently delivers to serviceable locations within India through available courier partners.
Delivery availability may vary depending on the PIN code.
If your location is not serviceable, we may contact you regarding the order and available options.
Contact Us
For questions regarding shipping, delivery or order tracking, please contact us through our Contact Us page.
PAADMA A brand owned and operated by Globrix International